Question 1

What is Peppol electronic invoicing?

Accepted Answer

Since 1 January 2026, all Belgian businesses must use this system for their B2B invoices. Our solution makes you compliant with the UBL 2.1 format and full integration with the Peppol network.

Question 2

Is Youinv compliant with Belgian regulations?

Accepted Answer

Absolutely. Youinv is fully compliant with Belgian and European regulations on electronic invoicing. We adhere to UBL 2.1 standards, Peppol requirements, and are certified for the legal archiving of electronic documents.

Question 3

Can I use Youinv if I am not based in Belgium?

Accepted Answer

Youinv is optimised for the Belgian market, but we also support European businesses. We handle the tax specificities of France, the Netherlands, Luxembourg and Germany. Contact us to discuss your specific needs.

Question 4

How long does it take to get up and running?

Accepted Answer

Most of our clients are operational in less than 24 hours. Our guided onboarding process takes you step by step: account creation, template configuration, bank connection and training. Our support team is available to help you.

Question 5

What happens to my data if I cancel the service?

Accepted Answer

You retain full control of your data. If you cancel the service, we provide a complete export of all your data (invoices, clients, payments) in standard formats. We keep your data for 90 days after cancellation so you can retrieve it.

Question 6

Does Youinv work on mobile?

Accepted Answer

Yes, Youinv is fully responsive and works perfectly on all devices: computers, tablets and smartphones. We also offer a native mobile app for iOS and Android with all the main features.

Question 7

Are there any hidden fees or additional costs?

Accepted Answer

No, our pricing is transparent. The displayed price includes all features of the chosen plan, technical support, updates and hosting. The only possible additional costs are add-ons you explicitly choose (extra users, extended storage).

Question 8

Can I change my plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from your dashboard. Changes take effect immediately and billing is adjusted on a pro-rata basis. No penalty is applied for plan changes.

Question 9

Do you offer discounts for associations or NGOs?

Accepted Answer

Yes, we offer preferential rates for associations, NGOs, public bodies and educational institutions. The discount can be up to 50% depending on your status. Contact our sales team with your supporting documents.

Question 10

How does the free trial work?

Accepted Answer

The 30-day free trial gives you access to all features of the Professional plan without limitation. No credit card is required to start. You can create real invoices, connect your bank accounts and test all integrations.

Question 11

What integrations are available?

Accepted Answer

Youinv integrates with over 50 tools: accounting software (Exact, Sage, Odoo, QuickBooks), online payment (Stripe: card, Apple Pay, Google Pay, Bancontact, iDEAL, Klarna), banks (via Open Banking PSD2), CRMs (Salesforce, HubSpot) and management tools (Trello, Slack). Our REST API also enables custom integrations.

Question 12

How does bank synchronisation work?

Accepted Answer

We use Open Banking PSD2 technology for a secure connection with your bank. Synchronisation happens in real time and enables automatic payment reconciliation. We support all major Belgian banks and most European banks.

Question 13

Can I customise my invoice templates?

Accepted Answer

Yes, you can fully customise your templates: logo, colours, fonts, layout, custom fields. We offer an intuitive visual editor and the option to import your own designs. Templates automatically comply with Belgian legal standards.

Question 14

How does legal archiving work?

Accepted Answer

All your documents are automatically legally archived with timestamping and electronic signature. We comply with the 7-year retention requirements in Belgium. Documents are stored in certified European data centres with triple redundancy.

Question 15

What is the service availability?

Accepted Answer

We guarantee 99.9% availability with a SLA. Our infrastructure is hosted on redundant European servers with 24/7 monitoring. In the event of an incident, our technical team responds immediately and you are informed in real time.

Question 16

Is my data secure?

Accepted Answer

Absolutely. We use AES-256 encryption for all data, ISO 27001-certified European servers, and strictly comply with the GDPR. Your data is backed up daily and never shared with third parties. We conduct regular security audits.

Question 17

Where is my data hosted?

Accepted Answer

All your data is hosted exclusively in certified European data centres, mainly in Belgium and the Netherlands. We never transfer data to third countries. This guarantees full GDPR compliance and European digital sovereignty.

Question 18

How do you manage user access?

Accepted Answer

We offer granular rights management with mandatory two-factor authentication (2FA). You can define custom roles, restrict access by IP, and track all actions in a comprehensive audit log. Sessions are automatically closed after inactivity.

Question 19

Are you GDPR compliant?

Accepted Answer

Yes, Youinv is fully GDPR compliant. We have appointed a DPO (Data Protection Officer), conducted an impact assessment, and implemented all required processes. You retain full control of your data and can easily exercise all your rights.

Question 20

What support is included in my subscription?

Accepted Answer

All our plans include technical email support with a 24h response time. The Professional plan benefits from priority support (4h response) and live chat access. The Enterprise plan includes dedicated 24/7 support with a dedicated account manager.

Question 21

Do you offer training?

Accepted Answer

Yes, we offer several types of training: free weekly webinars, personalised training included in the Professional plan, and on-site training for Enterprise plans. We also have a comprehensive knowledge base and video tutorials.

Question 22

How do I migrate from my existing system?

Accepted Answer

Our team will guide you through the migration free of charge. We can import your data from most accounting and invoicing software. The process is usually completed within 48h with personalised training for your team.

Question 23

How do I connect my accounting software?

Accepted Answer

The connection takes just a few clicks via our integrations marketplace. We natively support Exact, Sage, Odoo, QuickBooks, Xero and many others. Synchronisation is bidirectional and real-time. Our technical team can help you set up the integration.

Question 24

Can I develop my own integration?

Accepted Answer

Yes, we offer a full REST API with detailed documentation and SDKs in several languages. You can develop your own integrations or call on our team for custom development. We also offer a test environment (sandbox).

Question 25

Is integration with my CRM possible?

Accepted Answer

We integrate with most popular CRMs (Salesforce, HubSpot, Pipedrive, etc.). The synchronisation allows you to automatically create invoices from your opportunities and track payments in your CRM. Contact us to discuss your specific CRM.

Frequently asked questions

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Frequently asked questions

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