Terms of use
Terms of use
Clear and transparent conditions for peaceful use of Youinv
Last updated: February 16, 2026
Quick navigation
1. Acceptance of terms
2. Service description
3. User account
4. Billing and payments
5. Acceptable use
6. Data ownership
7. Limitation of liability
8. Termination
9. Force majeure
10. Governing law and jurisdiction
11. Indemnification
12. Security, availability and SLA
13. Peppol services and DokApi-related limitations
Important information
These terms of use govern your use of the Youinv platform. They have been written in plain language to be easily understood. If you have any questions, our support team is at your disposal.
1. Acceptance of terms
- By using Youinv, you agree to be bound by these terms of use.
- If you do not accept these terms, please do not use our service.
- We reserve the right to modify these terms at any time with prior notice.
2. Service description
- Youinv is a SaaS electronic invoicing platform compliant with Peppol and UBL 2.1 standards.
- Our service allows you to create, send and manage your electronic invoices.
- We also offer client management, bank reconciliation and reporting tools.
- For Peppol services, we use DokApi, a Certified Peppol Access Point, to ensure the secure transmission and compliance of your electronic invoices on the international Peppol network.
3. User account
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to notify us immediately of any unauthorised use of your account.
- One account per company is allowed. Multiple accounts may be suspended.
- You must provide accurate and up-to-date information upon registration.
4. Billing and payments
- Subscription fees are billed according to the chosen frequency (monthly or annual).
- Payments are collected automatically unless otherwise indicated.
- Refunds are possible within 30 days of purchase in accordance with our refund policy.
- Prices may be changed with 30 days' notice.
5. Acceptable use
- You agree to use the service in a lawful and ethical manner.
- It is prohibited to use the service for fraudulent or illegal activities.
- You must not attempt to circumvent the security measures of the service.
- Resale or redistribution of the service is prohibited without written authorisation.
6. Data ownership
- You retain ownership of all data you store on our platform.
- We commit not to use your data for commercial purposes without your consent.
- You grant us a limited licence to process your data in the context of the service.
- You can export your data at any time in standard format.
7. Limitation of liability
- Our liability is limited to the amount paid for the service during the last 12 months.
- We are not responsible for indirect or consequential damages.
- The service is provided "as is" without express or implied warranties.
- We strive to maintain 99.9% availability but do not guarantee uninterrupted service.
8. Termination
- You can cancel your subscription at any time from your dashboard.
- We may suspend or terminate your account in case of violation of these terms.
- After termination, your data will be retained for 30 days then permanently deleted.
- Fees paid are non-refundable except as provided by law.
9. Force majeure
- We will not be held responsible for any delay or failure to perform resulting from circumstances beyond our reasonable control.
- Force majeure events include, without limitation: natural disasters, wars, acts of terrorism, internet infrastructure outages, massive cyberattacks, regulatory changes imposed by authorities.
- In the event of a force majeure event, we commit to informing you as soon as possible and making our best efforts to minimise the impact on the service.
- Suspended obligations will resume as soon as the force majeure circumstances have ceased.
- If force majeure persists beyond 60 days, either party may terminate the contract without penalty.
10. Governing law and jurisdiction
- These terms of use are governed by Belgian law, in line with our operations in Belgium and our compliance with European standards.
- In the event of a dispute relating to the interpretation, performance or validity of these terms, the parties agree to seek an amicable solution.
- In the absence of an amicable agreement within 30 days, the courts of the judicial district of Brussels, Belgium, shall have exclusive jurisdiction.
- For consumer users (natural persons not acting in a professional capacity), the mandatory provisions of the Belgian Code of Economic Law apply.
- European Union users also benefit from the protections offered by the GDPR and applicable European directives.
11. Indemnification
- You agree to indemnify and hold Youinv, its officers, employees and partners harmless from any claim, loss or damage resulting from your use of the service.
- This indemnification covers in particular: violations of these terms, infringements of third-party rights (intellectual property, defamation, etc.), fraudulent or illegal use of the service.
- You agree to fully cooperate in the defence of any claim and to inform us immediately of any unauthorised use of your account.
- Youinv reserves the right to assume exclusive control of the defence of any claim, in which case you agree to fully cooperate.
- This clause does not apply to claims resulting directly from our gross negligence or wilful misconduct.
12. Security, availability and SLA
- We commit to maintaining service availability of 99.5% on a monthly basis, excluding planned maintenance announced at least 72 hours in advance.
- Our security measures include: encryption of data in transit (TLS 1.3) and at rest (AES-256), multi-factor authentication available, daily backups with 30-day retention, regular security testing and compliance audits.
- In the event of a security incident affecting your data, we commit to notifying you within 72 hours in accordance with the GDPR.
- Support response times are guaranteed according to your plan: Free Plan (48-72h by email), Starter Plan (24-48h by email), Professional Plan (12-24h by email and chat), Enterprise Plan (4-8h with priority support).
- Emergency maintenance to fix critical security vulnerabilities may be performed without notice, with immediate post-intervention notification.
- We perform regular backups, but you remain responsible for maintaining your own backup copies of your critical data.
13. Peppol services and DokApi-related limitations
- Electronic invoice sending and receiving services via the Peppol network are provided in partnership with DokApi, a Certified Peppol Access Point.
- We act as an intermediary between you and DokApi to facilitate the transmission of your invoices on the Peppol network. Youinv does not control the Peppol infrastructure or DokApi's servers.
- Limitations and exclusions of liability: We are not responsible for failures, interruptions or transmission errors attributable to DokApi or the Peppol network itself.
- Peppol message delivery times depend on network infrastructure and recipient Access Points, over which we have no control.
- In the event of DokApi service unavailability, we will make our best efforts to offer alternative solutions (UBL export, deferred sending), but do not guarantee continuity of the Peppol service.
- Peppol validation rules (UBL 2.1 format, PEPPOL BIS Billing 3.0 business rules) are imposed by the Peppol network and DokApi. Invoice rejections for non-compliance are not our responsibility if the data provided is incorrect.
- You remain responsible for the accuracy of Peppol identifiers (CBE numbers, VAT numbers) and your recipients' information. Youinv verifies formal validity but cannot guarantee the accuracy of the data you provide.
- Peppol network usage fees via DokApi are included in your Youinv subscription within your plan limits. In case of overrun, additional charges may apply according to our pricing schedule.
- We reserve the right to change Peppol access providers if necessary, with 30 days' notice and without impact on the continuity of your service.
Questions about our terms?
Our legal and support team is here to help